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FAQ

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How do I track my order?

Once your order has been dispatched, you will receive a tracking number via email. Simply use this number on our [Order Tracking Page] to follow the latest updates on your shipment's journey.

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What payment methods are accepted?

We accept a wide range of secure payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other internationally accepted payment options.

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Is there a warranty on your products?

Absolutely. In addition to the manufacturer’s warranty, Direct Offers provides a 30-day satisfaction guarantee on all our products. If you're not fully satisfied within the first 7 days of receiving your item, you may return it for a full refund or exchange. Please refer to our Returns & Exchanges page for full details and instructions.

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What is your free return policy?

Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange, free of charge.

To ensure a smooth and efficient return process, please ensure items are unused, in their original packaging and condition. For full instructions, visit our Returns & Exchanges page.

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    Free tracked delivery

    Why pay for delivery? Take advantage of our free tracked delivery service, delivered directly to your door at no extra cost.

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    Free Returns within 30 Days

    You have 30 days to change your mind! If you are not completely satisfied, return your items for free for a full refund.

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    Secure payments

    We use top-tier security measures, similar to those of major banks (SSL), for your peace of mind.

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    Dedicated support

    Our team is available to assist you Monday through Friday, from 9 a.m. to 6:30 p.m. Discover our exceptional customer service!